Amtrak iPhone
(Image Credit: ubergizmo.com)
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The level of
integration of Apple devices has reached the point where the iPhone is now
being used as an electronic ticket scanner by Amtrak in selected Amtrak routes.
Some train
conductors were issued an iPhone by Amtrak to use as an electronic ticket
scanner as it paves the way towards the gradual death of the traditional
hole-punched train tickets.
Last
November saw the start of a program where train conductors were trained in
using the iPhone in scanning train tickets that have a special barcode. Not
only will it facilitate the work of train conductors it will also make it
easier to monitor the number of passengers inside the train compared to the
traditional hole-punch system. The iPhone-based ticketing system will start
with a limited number of Amtrak route before expanding to around 1,700 train
conductors in the United States sometime in the later part of the summer.
According to
the sales distribution head of Amtrak, Matt Hardison, it will make it
unnecessary to print out documents that will be brought into the train since a
number of significant enhancements were made to facilitate the work of the
conductors and reduce the hassle among commuters.
The
iPhone-based system shows the modernization in the Amtrak system as it will
minimize errors while improving efficiency among train conductors compared to
the conventional hole-punching method.
The iPhones
that are used by the Amtrak conductors feature a specially-designed scanner and
an application that will monitor the passengers of the train. Alerts will also
be sent to personnel whenever disabled individuals would require assistance as
well as send any maintenance needs to mechanics whenever necessary.
Customers
will also benefit from the new iPhone-based system since they will be able to
make changes in their reservations whenever they need it without having to line
up in ticketing windows. The new iPhone-based ticketing system cost around $7.5
million for its implementation which included around $5.5 million for the
development of the software application.
For the
moment, the ticketing system is limited to the iPhone although an Android
version is reportedly being developed and is set to become available by fall.
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